Notice of Privacy

In compliance with the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter "LFPD"), we make this comprehensive privacy notice available to you, and in this regard we inform you of the following:

NAVIERA CARGA MORE FOR LESS, S.A. DE C.V., better known as ULTRA CARGA, with address at AVENIDA JÓSE LÓPEZ PORTILLO, Local 29 Mz 5 L6, city CANCUN, municipality or delegation Benito Juárez, c.p. 77500, in the entity of QUINTANA ROO, country MEXICO, and internet portal, es el responsable del uso y protección de sus datos personales, y al respecto le informamos lo siguiente:

Purposes of the processing of personal data collected
The personal data we collect from you, we will use for the following purposes that are necessary for the service you request:
(1) Identification; (2) contact; (3) content of your comments, of public access, that you make about Ultra Carga in social networks; (4) information regarding your trip and contracted services.

Personal data is collected for the following primary and secondary purposes:


Purposes that give rise to and are necessary for the contractual relationship between you and Ultra Carga:

Identify and contact you.

Provide you with the information you request, make quotes, reservations, purchases, cancellations, changes and ticket collection.

Marine transport

Ensure safety in our trips

Notify you of your trip details

Provide you with the benefits offered by Ultra Charge

Prevention, investigation and care of fraudulent activities and/or any other type of criminal activity.

Issue the corresponding tax receipts for the payment of the contracted services.

Attend advice and queries via chat and/or by any other means.

Address clarifications, comments and complaints regarding your trip, as well as take into consideration the opinions that you send us or publish on social networks about Ultra Charge.

Try to provide you with a quality telephone service, for which we can record the calls answered.

Sale of additional services.

Report incidents and passenger accidents that occur.

Address emergency situations, acts of God or force majeure, and inform the competent authorities.

Follow up, and make the payment that is applicable in your case derived from claims, compensations, discounts or reimbursements.

Loyalty program registration and service.

Regulatory and/or contractual compliance.


Different purposes and that do not give rise to the legal relationship between you and Ultracarga, but that are very useful to us to provide you with a better service and develop our legitimate commercial interests:

Surveys, evaluation and monitoring of maritime transport services provided.

Contact him to know his opinion and experience of the trip made.

Inform you and/or offer you products, services and promotions, own or third parties.

Marketing, advertising, commercial prospecting and profiling.

Strengthening of our brands, being able to select and use comments that you post on social networks in relation to Ultramar Carga.

Enable you to participate in the contests and/or raffles that we organize.

Refusal to process personal data for secondary purposes.

In case you do not want your personal data to be processed for the mentioned secondary purposes, or any of them, you can deny us your consent to the email: or by phone 998 302 9244.

Transfer of personal data.

For the fulfillment of the primary purposes indicated in this privacy notice, personal data may be transferred to the following natural or legal persons, without their consent being legally required in terms of article 37 of the LFPD:

Companies or institutions with which we have a contract concluded or to be concluded that is in your interest, in order to grant you benefits.

Authorities, in order to comply with the corresponding legal provisions, as well as to clarify incidents, exercise any right, deal with health situations, attend to cases of emergency or force majeure.

Companies that are part of Grupo UltraCarga, which operate under our same internal processes and policies, in order to provide you with a better service and comply with our internal regulations.

Likewise, the personal identification and contact data may be transferred to the following legal entities, in which cases we do require that you grant us your consent:

Companies with commercial activities, with the purpose of commercial prospecting and sale of own products or services or those of said companies.

Companies with promotional activities, marketing and advertising, with the purpose of carrying out studies, market surveys, disseminating advertising and making promotions on trips, destinations and tickets known to you.

Companies with tourist activities, in order to promote their lodging and dissemination services in national and international destinations.

Internet users who access the official channels of Ultra Carga on Facebook, Twitter, Instagram, LinkedIn, YouTube, and any Social Network, with the purpose of advertising and strengthening our brands. We may share the information you have posted on social networks to which Ultra Carga has access.

If you do not express your refusal for us to make these transfers, or any of them, we will understand that you have given us your consent. You can express your refusal from this moment by sending an email to our privacy officer, who will indicate the procedure to follow to exercise your right.

ARCO rights.

In the terms of the applicable regulations, you have the right to know what personal data we have, what we use them for and the conditions of use we give them (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when it considers that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO Rights.

For the exercise of any of the ARCO rights, you must submit the respective request through the following means: to the email or to the telephone 998 302 9244
To know the procedure and requirements for the exercise of the rights ARCO, we put at your disposal the following means: to the email or to the telephone 998 302 9244
The contact details of the person or department of personal data, which is in charge of processing the requests of ARCO rights, are the following:

a) Name of the person or department of personal data: IT Department
b) Address: AVENIDA JÓSE LÓPEZ PORTILLO, Local 29 Mz 5 L6, CANCUN city, Benito Juárez municipality or delegation, c.p. 77500, in the entity of QUINTANA ROO, country MEXICO,
c) Email:
d) Telephone number: 998 302 9244

Use of cookies and web beacons.

We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an internet user, as well as to provide you with a better service and experience when browsing our page. We will use the personal data that we collect through these technologies for the following purposes: to provide the services and products that we offer, as well as related activities. The personal data that we obtain from these tracking technologies are the following:
Identifiers, username and passwords of a session
Preferred language of the user
Region in which the user is located
Type of browser of the user
Type of operating system of the user
Date and time of the beginning and end of a user session
Web pages visited by a user
Searches carried out by a user
Advertising reviewed by a user
Lists and consumption habits on shopping pages
If the user would like to disable cookies, they must do so directly in their internet browser.

This privacy notice may undergo modifications, changes or updates derived from new
legal requirements; of our own needs for the products or services we offer; of our privacy practices; of changes in our business model, or for other reasons.
We promise to keep you informed about the changes that this privacy notice may undergo, through: to the page
The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows :

Last update date
July 21, 2020